1. Introduction
SillaraPoint ("we", "us", "our") provides a coalition loyalty platform where customers can earn and redeem points across participating merchants. This policy explains how we collect, use, and protect personal information when you use our app and related services.
2. Information we collect
- Profile data such as name, mobile number, and account identifiers provided during registration.
- Loyalty activity such as point issuance, redemption records, merchant identifiers, and timestamps.
- Device and usage information required for app performance, security, notifications, and troubleshooting.
We do not collect or store bank account credentials or card details as part of SillaraPoint loyalty operations.
3. How we use your information
- Operate and secure the SillaraPoint loyalty network.
- Process Sills earning, redemption, gifting, and campaign activity.
- Generate merchant and platform analytics.
- Provide customer support and service communications.
4. Data sharing
We share data only when necessary for service operation, legal compliance, fraud prevention, or trusted service providers. We do not sell personal data to third parties.
5. Data retention
We retain data only as long as needed for operational, legal, security, and compliance obligations, after which it is deleted or anonymized.
6. Security
We apply reasonable technical and organizational safeguards to protect personal information from unauthorized access, misuse, or disclosure.
7. Your rights
Subject to applicable law, you may request access, correction, or deletion of your personal data by contacting us.
To request account deletion, visit Delete Account.
8. Contact
For privacy requests or questions, contact privacy@sillarapoint.com.